Cancellation Policy

Service Overview Professional retirement counselling sessions are conducted at your home, local café, or preferred location. Specialized support for retirees and pre-retirees over 55 navigating the transition from work to retirement. Pricing & Payment Session Fee: $180 per 1-hour session Payment: Full payment required at time of booking Methods: All major credit cards, bank transfer, cash No additional fees: Travel within Melbourne metro area included Booking Requirements Advance Notice: Minimum 48 hours required for scheduling Age Requirement: Service designed for clients 55+ years Location: Sessions available across Melbourne metropolitan area Cancellation: 24-hour notice required or full fee applies Session Details Duration: 60 minutes professional counselling Format: Face-to-face conversation in your chosen location Focus: Retirement transition, identity, purpose, and life restructuring Confidentiality: All professional counselling standards maintained Location Options Home Visits: Your living room, garden, or private space Café Meetings: Quiet venues suitable for confidential conversation Alternative Locations: Parks, libraries, or other mutually agreed spaces Travel Limits: Service area covers Melbourne metro and surrounding suburbs Professional Standards Registration: ACA Level 4 qualified counsellor Insurance: Professional indemnity coverage maintained Ethics: Strict confidentiality and professional boundaries observed Safety: Sessions conducted in public or semi-public spaces for mutual safety Cancellation & Rescheduling Client Cancellation: 24-hour notice required to avoid full charge Weather/Illness: Sessions rescheduled without penalty when appropriate Counsellor Cancellation: Alternative time offered or full refund provided No-Show: Full session fee charged Suitability Assessment Initial Consultation: Brief phone discussion to ensure service appropriateness Client Capacity: Must be suitable for community-based counselling Support Network: Emergency contacts recommended for client safety Referrals: Alternative services suggested if home visits unsuitable Agreement By booking this service, clients agree to these terms and conditions. Professional counselling relationship established upon first session attendance. Contact Information: Lukas Winward - The Golfing Counsellor Phone: 0419 560 146 Email: lukas.winward.counselling@gmail.com

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