Cancellation Policy

Complete Retirement Reset Package - Terms & Conditions Package Overview 4-session retirement transition program designed to help Melbourne men move from surviving to thriving in retirement. Package Inclusions 1 × Trial Session at Waverley Pitch & Putt (1 hour) 2 × Intensive Sessions at Melbourne courses (2 hours each) 1 × Traditional session (home visit, café, or preferred location - 1 hour) Email support between sessions Retirement planning resources 30-day follow-up call Pricing & Payment Package Price: $990 + golf course fees Individual Value: $1,260 + golf fees (Save $270) Payment: Full payment required at booking Methods: Credit cards, bank transfer, cash Booking & Scheduling All 4 sessions completed within 6 months 1 week advance booking required for golf sessions Sessions scheduled collaboratively Course selection subject to availability Cancellation & Rescheduling Client: 48-hour notice required or session forfeited Weather: Golf sessions rescheduled at no charge Package: No refunds once first session completed Golf Course Format Standard: 9 holes, Ambrose format at public courses 18-Holes: Available by arrangement with additional charges Member Courses: Client arranges own booking/tee time Public Courses: The Golfing Counsellor facilitates booking Client pays all golf fees directly to course Session Standards Professional counselling confidentiality maintained ACA guidelines compliance ACA Level 4 registered counsellor Professional indemnity insurance held Mandatory reporting applies where legally required Package Conditions Non-transferable between individuals Unused sessions cannot be refunded Must be completed by original purchaser No cash value for unused portions Communication Email support: brief check-ins between sessions Emergency support not included Email response: 48-72 hours business days Completion Package complete after 4th session Automatic 30-day follow-up scheduled Additional sessions available at standard rates Liability Professional counselling services provided. Specific outcomes not guaranteed. Client participation essential for results. Agreement By purchasing, clients agree to these terms. Variations require written agreement. Contact: Lukas Winward | 0419 560 146 | lukas.winward.counselling@gmail.com

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